FAQ

Below is a list of our Frequently Asked Questions, which hopefully will answer any questions you might have.

A. Visit http://www.snapvine.com/info/sitetour for a tour of our product features!

A. Internet Explorer and newer or Firefox 1.5 and newer; Flash 9 must be installed, all cookies must be enabled.

A. Log into Snapvine.com, click on Widgets and select the widget you want to add.
Then pick your favorite skin - we have lots of cool ones to choose from!
You can copy and paste the code into your page or you can enter in your social network information under the appropriate tab and auto install it. You can install the Voice Player on any website that supports flash and html.

A. Yes, the Snapvine Voice Player is free. There are no hidden fees, ongoing charges or nasty surprises. We promise. However, it is a domestic (USA) long distance call and depending on your phone service plan, you might be charged for these calls by your phone company. Many cell phone plans do not charge anything extra for domestic long distance calls. If you don.t have free long distance, recording by your computer.s microphone is a great option.

A. To remove the voice player from your social network page just delete the html code from the section you posted it in. To delete your profile on Snapvine, just log in and click "account" in the upper right corner. From here you can delete all your account info to delete your profile and cancel your account.

A. Go to the section where you posted the extra Voice Player and delete the html code.

A. If you get a message saying your sign in failed, it means that either your email address or password was entered incorrectly. You can click on "Forgot password?" and we'll email you a link to reset your password (if you don't see it, check your spam folder). When you set your password, make sure it doesn't contain any spaces or characters and you'll be good to go.

A. All you need to do is log into Snapvine then underneath your picture there will be a link to "Add Intro". You can record your intro by phone or mic from here.

A. Just click on "Add Photo" at the upper right in your "Personal Info" section. Make sure your photo is in JPEG format and is less than 4MB.

A. The most common reason for this is that the html code was not copied correctly. So delete the code you pasted in and try again. Usually that does the trick. Some formatting or other widgets may interfere with the Voice Player. In this case, put the Voice Player in a section that does not contain any other html.

A. Reinstalling your Voice Player is a snap. Simply go to www.snapvine.com and click on Widgets and then click on "Voice Player", then follow the instructions. By logging in first, then copying the html code, you will be able to keep all of your existing voice comments.

A. Yes. You can paste multiple copies of your Voice Player on different sites. They will all display the same voice comments.

A. The most common reason for this is that your caller ID is not working. Try this:

• make sure your caller ID is not disabled
• make sure you are dialing from your validated phone
• dial your local call in number (do not dial international)
• don't use a VOIP phone service (such as Skype)
• don't use an office phone

A. A few things may have happened:

• Your friends may have mis-dialed your short code. Try recording a personal introduction (instructions below), so that your friends hear your voice when they call in to leave you a voice comment.
• You may have your Voice Player set to private mode, in which case the comments will not be visible until you approve them. You can change this by changing your privacy settings (instructions below).

A. Shout Out is a great way for you to record your voice and send it out to many people at once! The shout out will be delivered to the snapvine voice player of every recipient you select. To send one, click "My Voice Comments" on your Snapvine homepage, then click "Send a Voice Comment" and define who you want the voice comment to go to. You can also get there by clicking this link. You can send a Shout Out to all your subscribers or friends whose email addresses you enter.

A. Click on the link "sign in" on the bottom right of your Voice Player, and sign in. Click "delete" icon next to any voice comment you want to delete. Once deleted, the comments cannot be recovered.

A. Log into Snapvine. Underneath your picture there will be a link to "Add Intro." You can record by phone or mic from here.

A. Just click on "Add Photo" at the upper right in your "Personal Info" section. Make sure your photo is in JPEG format and under 4MB.

A. We validate your phone in order to be sure that this really is your phone. This prevents fraud. You can always change phones later, if you want to. You can get and send comments without validating your phone, but if you want to record a personal intro or to upload a photo, you'll need to validate.

A. Sign in to Snapvine. Click on "account" followed by "phone numbers" then "add a phone"; from there, following the online instructions to validate your phone number.

A. A voice blog is a great way to keep your friends (or fans!) updated on your life. From your Snapvine homepage, click "My Voice Blog" and then click "Post" or go there by clicking here.

A. Absolutely! You have a dedicated number that you can call and record update your voice blog. The number is written in your account info under Phone Numbers.

A. Setting your page to private allows only your friends to view page and listen to your messages. All you have to do is, click "account" then "privacy settings" from there you'll be able to manage your privacy setting for your page.

A. Yes. You'll see a block link next to every comment. Select it, and they won't be able to leave you any more comments. If you change your mind later, you can always unblock them. You can also block a user by visiting their Snapvine profile and selecting "Block."

A. Yes. Sign in to Snapvine and click "Account" then click "Privacy settings" and check the box under "Inbox Settings". Note that if you make your comments private, your friends will not see their comments when they leave them for you. So only choose this option if you really need privacy!

A. Sign in to Snapvine. In the Voice Comments box there is a link next to every comment that allows you to choose whether to make that individual voice comment public or private. A private voice comment will only be visible to you when you sign in.

A. You must be logged into your account to report inappropriate content. To report inappropriate photos, click "flag this photo" under the profile picture. To report other content, click "report this user" to the right of the profile page. You will then be given a list of options that you can choose from, including:

• Bullying or hate speech
• Sexual content (rated X)
• Mature
• Spam or scams
• Bad audio quality/hang-ups
• Other

Choose what ever is appropriate then click "submit". We will then review your report and take appropriate action based on our community guidelines.

A. Snapvine does not charge you anything to use our service, in any country. However, the number you call to record or listen to voice comments may be a long distance number, and your phone company may charge you for that call.

A. Press the "record by phone" button on your snapvine Voice Player, then select from the drop-down list of countries. When you have selected a country, you'll see the local number. If you don't see your country, please choose the one that it is cheapest for you to call.

A. Usually, yes. Try calling a few different call-in numbers in nearby countries. Most likely, the caller ID will work in one of these countries, and you'll be good to go.

A. At this time, our website and customer support is available in English only.

A. We have local dial in numbers in the following countries: Australia, Brazil, Canada, France, Germany, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Spain, Sweden, UK, USA.